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Money return & product replacement process


You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product, as long as the original product is in excellent condition received and with all the certificates of authenticity that came with it. The return costs are borne by the one who makes the return for the return but also for the receipt of the new product! Replacement is only possible on immediately available products.


It is possible to cancel your order in the following cases:

  1. Before sending the product via email or by phone to 2467023621 or 6943246814
  2. After receiving the product, within 14 calendar days from the day of receipt. It is clarified that in order to proceed with the refund, the product must be in the excellent condition that was received, without damage and without missing the evidence that accompanied it, within its original packaging. If it is returned and checked by the competent department, your money will be refunded in 3-4 working days and the customer will be charged the shipping costs for the return of the product.
  3. Refunds are not made on products that are in special promotions eg Black Friday – Cyber ​​Monday.
  4. In orders under 50 € that have been paid shipping and cash on delivery costs are not refundable, only the amount of the product is refunded.
  5. No changes are made to the contact lenses.
  6. No changes are made to the lenses that have already been installed according to your order in the frame you have chosen.
  7. No changes are made to products that have been ordered from the manufacturer after your request.
  8. In case of defective product it is replaced with the same and no refund is provided.
Cancellation and refund are made only on immediately available products. The refund is made in the same way as the payment was made. In case of cash on delivery, you are required to inform us with one of your bank accounts (name of beneficiary, bank, IBAN account), so that we can deposit the amount. A refund is available on the page codes immediately available.

Product availability

  • – Available in 5-12 days: The product is out of order and requires an order from its manufacturer and the usual time is 5-12 working days *
  • – Immediately available: The product is immediately available in our warehouses
  • – Upon order: The product has been sold out and telephone contact with their manufacturer is required for the delivery time
  • – Available in 1-3 days: The product is out of order and requires an order from its manufacturer and the usual time is 1-3 working days *
* Delivery times may change after contacting the manufacturer. In any case, for a refund request or product replacement, you must have previously contacted the online store via email or phone at 2467023621 or 6943246814.